Error Messages
Error Path to the database is invalid, or Unable to connect to your mapped drive on Windows 8
This error will happen after you turn off the workstation or if it temporarily loses the network connection. This is because, unlike in previous versions of Windows, Windows 8 requires a mapped drive in 'Computer' and the same mapped drive in the ...
Error 9, subscript out of range, when opening the Calendar
The regional settings on your computer do not match the date/time format within Kennel Connection. In Kennel Connection, click on File, System Options, Global tab. Confirm the selection you have entered for date format. Click OK to close the window ...
Error 429, active X component can't open object after installing KC on a new computer
This is a Windows issue. It means that something on the computer is preventing the active X component needed by the software from registering properly. Without that component, Kennel Connection cannot function. Please note: This is not being ...
Error 401 or 402, can't open modal form when non-modal form is showing
This error means that you have clicked on something in Kennel Connection, to open the boarding screen, for example, and before the program can load the screen, you have clicked on it again. Allow the program time to load the screen before you click ...
Error 3704, operation is not allowed when object is closed
This error means that Kennel Connection on this computer cannot find the object you are attempting to modify or open. This usually stems from a network drop where KC loses connection to the database and cannot open the record in time. The network ...
Error 339, component OCX not correctly registered
The antivirus program or another process on your machine has blocked the installation of the .OCX or .DLL file Please note: The User Account Controls must be disabled for Windows Vista, Windows 7, Windows 8 and Windows 10 machines. Click the ...
Error 3265 when adding a new employee
You are getting error 3265 when adding a new employee or choosing a new employee for bookings. Close Kennel Connection on all computers. Start it on one computer. Click on File, Employees. Click on the new employee on the left and uncheck the boxes ...
Error 3045 when backing up the database
This error means “could not use path and filename.” One of the things the backup utility does is compact and repair the database by making a temporary fresh copy of it, deleting the dead space out, then putting it back in place. Uncheck the ‘compact ...
Error 3043, disk or network error
This error means the main computer (where the database is housed) is no longer communicating with the workstations. Turn off all computers. Start the main one (where the database is housed). When it is COMPLETELY up and running, THEN start the ...
Error Your DaysFeeding table has X records in it while using the daycare schedule
While using the daycare schedule, a message pops up that says "Your DaysFeeding table has X records in it". It may also tell you the database may be too large and suggest upgrading to SQL. This is caused by double clicking on the bottom border of ...
Errors Automation error, object has disconnected from its client, or Cannot find input table or query on a workstation
You are using Kennel Connection on a workstation and get errors such as "Automation error: Object has disconnected from its client" and "Cannot find input table or query". This error is caused by a network drop in which the workstation computer ...
Recent Articles
Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...
Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Multilocation - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Live Access - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Cloud - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...