Error Path to the database is invalid, or Unable to connect to your mapped drive on Windows 8

Error Path to the database is invalid, or Unable to connect to your mapped drive on Windows 8

This error will happen after you turn off the workstation or if it temporarily loses the network connection.


This is because, unlike in previous versions of Windows, Windows 8 requires a mapped drive in 'Computer' and the same mapped drive in the ODBC Manager to be mapped again.  This is a Windows bug/issue that disconnects the mapped drive in the ODBC Manager upon system restart or connectivity drop.  When this happens, you will need to manually remap the DSN each time.  


Please note:  This is NOT a Kennel Connection issue, but a Microsoft issue.  This same issue is being experienced with other programs that require a networked ODBC/DSN.


You will need to remap your drive.  Click on this link for instructions:  Networking your DSN in Windows 8


    • Related Articles

    • Mapped Drive Issues-Icons are missing, display as bubbles or words on a workstation/Printing Errors

      Icons are missing, display as bubbles or words on a workstation/Printing Errors Icons are missing or display as bubbles or words on a workstation or you have blank reports or network drive errors when opening KC software. Symptom: You are using ...

    • Windows 10 Upgrade troubleshooting guide

      Microsoft has recently begun forcing the upgrade to Windows 10 on some machines.  During this upgrade, some network, SQL server, and printing settings have been getting changed or returned to default.  In some cases, this has caused issues opening ...

    • Configuring SQL server to access a network drive for backups

      Configuring SQL server to access a network drive for backups *Please note this is not a supported backup method.  We STRONGLY discourage anyone from making changes to their installed SQL instance! This guide is only here for reference if you decide ...

    • Network errors after upgrading to Windows 10

      After upgrading to Windows 10, all of your workstations may be unable to connect to the server/main computer and show mapped drive errors.  The normal procedure is to open Computer and double click on the network drive (there will be a red X on it) ...

    • Mapping a network drive for Kennel Connection 7

      Mapping a network drive for Kennel Connection 7 Note:  You must have the KC7 folder on your main/server machine shared with Everyone.  If you have not done so, do it now before proceeding with this document.  Directions can be found in the Kennel ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.