Error 9, subscript out of range, when opening the Calendar

Error 9, subscript out of range, when opening the Calendar

The regional settings on your computer do not match the date/time format within Kennel Connection.


In Kennel Connection, click on File, System Options, Global tab.  Confirm the selection you have entered for date format.  Click OK to close the window and close KC. 



Error 9



To reach your regional settings, click on Start, Control Panel, Region and Languages.


Please note:  The example below shows the settings for mm/dd/yyyy settings.  If you are using dd/mm/yyyy, you will want to ensure that the short date shows yyyy for the Year portion of the date format.



Error 9



If your regional settings show the Short and Long date above, they will be changed in order to allow Kennel Connection to read time and date information properly from your Windows Settings.  


Click the drop down menu for Short Date and select MM/dd/yyyy.  Click the drop down menu for Long date and select MMMM dd, yyyy so that it shows as seen below.



Error 9



Click Apply and OK to close the regional settings.  Restart Kennel Connection and open the calendar.  

    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.