Error 3265 when adding a new employee

Error 3265 when adding a new employee

You are getting error 3265 when adding a new employee or choosing a new employee for bookings.

  • Close Kennel Connection on all computers.
  • Start it on one computer.
  • Click on File, Employees.
  • Click on the new employee on the left and uncheck the boxes at the bottom. 


3265 error



  • Hit save.  Exit Kennel Connection.  Reopen Kennel Connection.
  • Click on File, Employees.
  • Highlight the new groomer on the left and check the desired boxes at the bottom.
  • Hit save.  You can now open Kennel Connection on all the computers.

    • Related Articles

    • Adding individual employees to Live Access

      There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...

    • Adding employees and setting Access Rights

      The employee setup in Kennel Connections allows you to: Set up security levels Designate employees as bathers, groomers, trainers, and so on. Give each employee individualize access rights. Set schedules Make employees commission-able Please note: ...

    • Adding employees to Live Access part 2 - Bulk import

      There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...

    • Assigning used timecards to new employees

      If you want to reuse a timecard on a new employee, click on File, Employees. On the general tab, highlight/click on the old employee and delete the number from the Barcode field. Please note:  It's recommended that you make the old employee inactive ...

    • Employee schedules

      You can set up employee schedules and Kennel Connection will give a popup warnings if you try to make an appointment for that employee outside of their schedule. Applies to the grooming module only. **If you're using the new OLR system and are using ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.