General Support
Resetting Transfer Status of Invoices/Receipts to Resync to QuickBooks
Resetting Transfer Status of Invoices/Receipts to Resync to QuickBooks If you run into issues where you did a sync for a date range, but information doesn't show in QuickBooks, when it shows as Transferred in Kennel Connection. There are a few ...
Welcome to Kennel Connection (KC-Cloud, Live Access or Hello-Groom)
Here are some helpful links and videos to get you started! If you're a Hello-Groom user, you can access the help center here: Hello-Groom Help Center If you're a KC-Cloud user, you can access the help center here: KC-Cloud Help Center AND check out ...
Obtaining DaySmart Database Backup (Online Version)
Login to your DaySmart account as you normally would. Once logged in, click on the user profile drop down in the upper right corner. Click on "My user options." Expand the support section on the left menu. Choose Download Backup. NOTE: This can take ...
How to join remote support
If a Software Connection agent asks you to join remote support, there are multiple ways to join. Below will provide info. **IMPORTANT! You should never join a remote connection that you don't know. Software Connection agents may ask you to join ...
How to obtain your database
How to obtain a copy of your database Your database is local to your computer. You have full access to your data at any point, whenever you need it and you do not need to contact support to get this for you. Obtaining your data is as simple as ...
Exporting QuickBooks Data to Import into Kennel Connection (New clients only)
Sometimes we can convert some QB data into a new KC database for new clients. Please follow the steps below to export from QB. Please note we are unable to assist with this export process and you'll need to contact Intuit for assistance. To export ...
Creating a database backup
If you're looking for instructions on how to upload your database to support, click here: Uploading your database to support Creating a database backup is easier than ever. (Must be on KC version 7.07.18 or newer for this utility. If you do not see ...
Repairing a Precinct Connection Database
Repairing a Precinct Connection Database For our existing Precinct Connection users, if you ever experience a corrupt database (may show as 3343 error) and you cannot open your Precinct software, please do the following: Make sure all Precinct ...
Making sure your computer can run Kennel Connection 7.0
Making sure your computer can run Kennel Connection 7.0 If you want to make sure your computer can run Kennel Connection 7.0 or have been requested to do this by support, please see below. On the computer in question, download this tool: Kennel ...
How to take a screenshot for support
Screenshots help us resolve issues faster. Please always try to provide a screenshot with your ticket submission. Here is a quick way to capture a screenshot for support. Step 1. Make sure the error or screen that support needs to see is on your ...
Recent Articles
Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...
Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Multilocation - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Live Access - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Cloud - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...