Welcome to Kennel Connection (KC-Cloud, Live Access or Hello-Groom)

Here are some helpful links and videos to get you started!

If you're a Hello-Groom user, you can access the help center here: Hello-Groom Help Center

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If you're a KC-Cloud user, you can access the help center here: KC-Cloud Help Center

AND check out some helpful videos!

Front Desk Operations - Scheduling & More

Front Desk Operations - Financial Overview

Pet Care Operations - Overview

 

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If you're a Kennel Connection Desktop + Live Access user, you can access the help center here: Live Access Help Center

AND check out some helpful videos!

Live Access - Overview

Live Access - Text-To-Pay Overview

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Client Portal/Online Reservations

Make sure to take advantage of the time and money saving features of our Client Portal/Online Reservation System! Client Portal/OLR Help Center

AND check out some helpful videos!

Client Portal - Overview

Online Reservation - Boarding Overview

 

 

 

For our Hello-Groom and KC-Cloud users:

 

Our Client Support team is available Monday - Friday 8am ET to 4pm PT  by phone at 888-486-4343 option 2, via email at support@softwareconnectionLLC.com or by chat by visiting kennelconnection.com and clicking on the chat icon. Please note we are available after-hours for emergencies where you cannot access your account by completing the form at kennelconnection.com/cloud-emergency.

 

For our Kennel Connection Desktop + Live Access users:

 

Our Client Support team is available Monday - Friday 8am ET to 4pm PT  by phone at 888-486-4343 option 2, via email at support@softwareconnectionLLC.com or by chat by visiting kennelconnection.com and clicking on the chat icon. Please note we are available after-hours for emergencies where your Online Reservation system is down or cannot be processed due to an error, by completing the form at kennelconnection.com/live-access-report-an-issue.

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After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.