Welcome to Kennel Connection (KC-Cloud, Live Access or Hello-Groom)
Here
are some helpful links and videos to get you started!
If you're a Hello-Groom user, you can access the help center here: Hello-Groom
Help Center
If you're a KC-Cloud user, you can access the help center here: KC-Cloud Help Center
AND check out some helpful videos!
Front Desk Operations - Scheduling & More
Front Desk Operations - Financial Overview
Pet Care Operations - Overview
If you're a Kennel Connection Desktop + Live Access user, you can access the help center here: Live Access Help Center
AND check out some helpful videos!
Live Access - Text-To-Pay Overview
Client
Portal/Online Reservations
Make sure to take advantage of the time and money saving features of our Client Portal/Online Reservation System! Client Portal/OLR Help Center
AND check out some helpful videos!
Online Reservation - Boarding Overview
For our Hello-Groom and KC-Cloud users:
Our Client Support team is available Monday - Friday 8am ET to 4pm PT by phone at 888-486-4343 option 2, via email at support@softwareconnectionLLC.com or by chat by visiting kennelconnection.com and clicking on the chat icon. Please note we are available after-hours for emergencies where you cannot access your account by completing the form at kennelconnection.com/cloud-emergency.
For our Kennel Connection Desktop + Live Access users:
Our Client Support team is available Monday - Friday 8am ET to 4pm PT by phone at 888-486-4343 option 2, via email at support@softwareconnectionLLC.com or by chat by visiting kennelconnection.com and clicking on the chat icon. Please note we are available after-hours for emergencies where your Online Reservation system is down or cannot be processed due to an error, by completing the form at kennelconnection.com/live-access-report-an-issue.
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