Live Access setup guide (Basic)

Live Access setup guide (Basic)


Kennel Connection Live Access Setup Guide

**This is a Quick setup guide that includes basic instruction. If you would prefer a much more detailed setup guide, please click here to redirect: Kennel Connection Live Access Detailed Setup Guide**


Welcome to the Kennel Connection Live Access Setup guide! Live Access allows you to access Kennel connection functionality on a computer, phone or tablet anywhere you have Internet, while also giving you the option to allow your customers to make online bookings and track upcoming appointments with the integrated Client Portal and Online Reservations!

This is a state-of-the-art software that brings the freedom of cloud/remote access to your existing Kennel Connection software all while still letting you remain in control of your own database. With instant synchronization from your local desktop Kennel Connection to Live Access, anything done on your desktop software at your business is instantly available in Live Access from wherever you are! Unlike other cloud software, with Live Access, your database is still stored safely and securely on your desktop computer, and is still available to you in the event of an Internet outage. This is your business and your database. At no point should you ever be without it!

If you are ready to get Live Access setup for your business, please proceed to the guide below.



*Please note that update assistance and update support for any issues stemming from the install is available Monday through Friday 8am to 5pm EST.

Update first!

If you have not yet installed the latest update for Kennel Connection, please do so before proceeding. Click Here for instructions on installing an update. Please download it and install it to each computer you have Kennel Connection installed on. Be sure to backup your database before installing the update. 

You will not see any Live Access options if you are on an update prior to 7.07b. (Version shown in bottom right of KC desktop.)

To setup Live Access for the first time:

Move to your host/main computer and open Kennel Connection. 

Click Utilities, Live Access and click the Try Live Access button to get started. 

The setup wizard will open. Please read each screen before clicking next. 

If you are a Platinum subscriber, you'll need a code to activate the Live Access and bypass the signup. Please email for your code. Platinum subscribers receive all of what Kennel Connection has to offer including any and all future enhancements and features. If interested, please view our Plan Comparison to learn more. Once you have your code, you can continue the setup. 

For non-platinum legacy KC Desktop users, ignore the code field and click Next. You'll need to signup through the shopping cart that will open after the second screen. If you don't know or have forgotten your password, or just need more detailed instructions for this, click HERE and scroll to the shopping cart section. 

After entering your bypass code or subscribing to the Live access/Client Portal, you'll be redirected back to the setup in KC. 

Choose your unique web address. This will be the address that you, your employees and your customers use (if you choose to use the Client Portal program.) Please carefully read the instructions on the screen. Once you have chosen your web address and confirmed its availability, click Next. 

Now you must create your administrative login. Please use a valid email address that you have access to along with a password that only you will know. Read through the instructions carefully and when ready, click Next. 

You're now ready to install the Live Access components to your computer. This should just take a few seconds to complete. Note that Chrome, Firefox & Safari are the supported browsers. (Edge Chromium is beta but seems to work fine so far.)

When Live Access has finished installing, you will see a success message. Click OK. 

Please login using your email address and password you entered during the setup process. 

Once you click “Login”, you will be taken to your Live Access Dashboard. This is the landing page for Live Access and gives you an overview of your schedule data. This completes the setup/install process. You can now use your own unique URL to access your database from anywhere, on any device that uses a supported browser. 

Here are some Live Access & Client Portal links that may be helpful:


Supported web browsers , downloads & set browser as default assistance


Saving your Live Access shortcut to your mobile device home screen for quick access


Adding Anti-virus Exceptions if you’re having difficulty with Live Access files being blocked. (This is for the server/host computer only where Live Access was setup.)


Clearing your web browsers cache (if experiencing any issues with loading pages.)


How to obtain your public IP address from a phone or tablet on cellular data (if using the IP restrictions options.)


How to add your Client Portal (OLR) link to your business website


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