Clearing your web browser cache**
Clearing your Web Browsers Cache
If you ever have any issues connecting to Live Access or Client Portal and you’re sure your username and password are correct OR if anything is not loading properly for you, you may have some bad data stuck your web browsers cache files. Here are some helpful links on clearing your browsers cache on both computer and mobile devices. Note that many browsers give you options on how far back to clear. We recommend starting with the smallest amount of time. Clear the cache, restart your browser and if still having an issue, clear the cache further back and repeat until there are no issues.
Be sure to read the options before pressing the “clear cache” button as you may want to save your usernames and passwords and other form data. We or your browser provider are not responsible for lost cache data.
Prior to clearing your cache, if you're on a Windows computer, open the browser and page you're having an issue with and on your keyboard press CTRL + F5 together. This does a hard refresh on your page and my fix the issue and prevent you from having to clear your cache.
Please note that these links belong to the web browser provider and may change at any time so they may or may not be correct.
From a Computer:
Microsoft Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
From a mobile device (Android)
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-data
Samsung Browser: https://www.samsung.com/uk/support/mobile-devices/using-the-samsung-internet-app/
From a mobile device (iPhone)
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios
Related Articles
Live Access setup guide (Basic)
Kennel Connection Live Access Setup Guide **This is a Quick setup guide that includes basic instruction. If you would prefer a much more detailed setup guide, please click here to redirect: Kennel Connection Live Access Detailed Setup Guide** ...Live Access setup guide (Detailed)
Kennel Connection Live Access Setup Guide **This is a detailed setup guide that includes step by step instruction. If you would prefer a basic setup guide, please click here to redirect: Kennel Connection Live Access Basic Setup Guide** Welcome ...Live Access supported web browsers & setting as default
Kennel Connection Live Access Supported Browsers **If you already have one of the below browsers installed and would just like to set it as your Windows Default Browser (So all websites open with this browser), scroll down to the "Setting Default Web ...**Getting started using Live Access
Welcome to the Kennel Connection Live Access Getting Started Guide. Here you'll find some helpful info and some links to knowledgebase articles that will help you get the ball rolling. Many want to know what's different about our Live Access VS other ...Installing Live Access as an app to Windows 10
Please note this articles applies only when using Microsoft Windows 10 with the Edge Chromium browser. If you're updated on Windows 10 you should already have this browser installed. Try searching your start menu for "edge". The icon will look like ...