Adding anti-virus exceptions for Live Access and auto updates

Adding Anti-virus exceptions for Live Access and auto update

After installing the Kennel Connection update 7.07, your KC7 folder will contain a few new application files. While most anti-virus programs do not interfere with these, there are some that will block new files accessing the Internet. We strongly suggest adding these files to your anti-virus exception list right after installing the 7.07 update to prevent any issues. Most anti-virus software has a settings/exceptions or exclusion menu. Since all are different, you’ll need to either search the web for “how to add exceptions for (anti-virus software name inserted here)” or contact your anti-virus software support.

 

We recommend adding the entire KC7 folder and all sub-folders as an exception if your anti-virus software allows for full folder exceptions but also recommend adding the individual files as well. Here is a list of folders and files.

 

Folders:

C:\KC7

 

Individual files: (File paths provided based on default C: drive setup. File names are shown here in bold.)

Please note some of these may not be on your system yet.


KC Desktop:

C:\KC7.exe

C:\KC7\KCAutoUpdateInstaller.exe

C:\KC7\KCAutoUpdater.exe

C:\KC7\KCUpdateService.exe


KC Live Access: 

C:\KC7\ClientPortalRegistrationForm.exe

C:\KC7\LiveAccess\KCAzureServiceHost.exe

 C:\KC7\LiveAccess/KCAzureHostSynchronizer.exe




Here are some links to the most common anti-virus software support sites for setting exceptions. Please note that these links belong to the anti-virus software provider and may change at any time so they may or may not be correct.

Avast: https://support.avast.com/en-us/article/Antivirus-scan-exclusions (We strongly discourage the use of Avast on business computers especially your host/server machine due to it's inability to properly exclude added exceptions.

AVG: https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions

Avira: https://support.avira.com/hc/en-us/articles/360002884254-How-do-I-exclude-files-or-processes-from-scanning-

Bitdefender: https://www.bitdefender.com/consumer/support/answer/13427/

Eset: https://support.eset.com/en/exclude-files-or-folders-from-scanning-in-eset-windows-home-products

Kaspersky: https://www.kaspersky.com/blog/kaspersky-add-exclusion/14765/

McAfee: https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=%2Fspaces%2Fcp&locale=en-US&articleId=TS102056

Microsoft/Windows Security: https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security

Norton: https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Panda: https://www.pandasecurity.com/en-us/support/card?id=55521

Sophos Home: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions

Symantec: https://support.symantec.com/us/en/article.howto61213.html

Trend Micro: https://esupport.trendmicro.com/en-us/home/pages/technical-support/premium-security/1059964.aspx?_ga=2.158232378.1222000346.1528295775-2019464663.1528295775

Vipre Business: https://support.threattracksecurity.com/support/solutions/articles/1000071057-how-to-add-exceptions-in-vipre-business

Vipre Home: https://support.threattracksecurity.com/support/solutions/articles/1000126419-how-to-add-exceptions-in-vipre-home

    • Related Articles

    • Excluding Kennel Connection 7 from antivirus and firewall applications

      One of most important parts of your computer program is its antivirus program. Not having one leaves you vulnerable to viruses, which can wreck your software and steal information like bank accounts, passwords, login IDs, and so on. However, unless ...
    • Live Access setup guide (Basic)

        Kennel Connection Live Access Setup Guide **This is a Quick setup guide that includes basic instruction. If you would prefer a much more detailed setup guide, please click here to redirect: Kennel Connection Live Access Detailed Setup Guide**   ...
    • Live Access setup guide (Detailed)

        Kennel Connection Live Access Setup Guide **This is a detailed setup guide that includes step by step instruction. If you would prefer a basic setup guide, please click here to redirect: Kennel Connection Live Access Basic Setup Guide**    Welcome ...
    • Live Access - Cannot communicate or host computer offline error

      For Live Access to work, the computer you have it installed on (usually your host/server computer) must be powered on and have constant Internet connection. We strongly discourage the use of Wi-Fi due to it's instability. If your host is hardwired to ...
    • My Live Access says host computer is offline or cannot communicate. How do I fix this?

      For Live Access to work, the computer you have it installed on (usually your host/server computer) must be powered on and have constant Internet connection. We strongly discourage the use of Wi-Fi due to it's instability. If your host is hardwired to ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.