How to join remote support
If a Software Connection agent asks you to join remote support, there are multiple ways to join. Below will provide info.
**IMPORTANT! You should never join a remote connection that you don't know. Software Connection agents may ask you to join remote support via phone, email or live chat. If you are ever unsure, please call 888-486-4343, option #2 and speak to an agent. Software Connection is unable to remote into computers automatically and the sessions MUST be initiated by you, the client. You have a right to terminate the session at any time by closing the remote support application.
If you are on the
kennelconnection.com website, click the
remote support tab on the right side of the page and follow the prompts to download and run the application.
If you are on
help.softwareconnectionLLC.com, you may click the
join remote support button and follow the prompts to download and run the application.
Once the file is downloaded it, open it and wait for the session code to pop up, then give that to your support representative.
**NOTE** If it gets stuck on the Loading wheel, there may be a small window with an OK button behind it. Click that OK button and it should proceed to populating the session ID.