Obtaining DaySmart Database Backup (Online Version)

Login to your DaySmart account as you normally would. 

Once logged in, click on the user profile drop down in the upper right corner. 

Click on "My user options."

Expand the support section on the left menu. Choose Download Backup. 

NOTE: This can take 5 minutes or more of just spinning before the backup downloads. Be patient. 

This will download an XML file of your data to your computer. You must now provide this to a Software Connection support representative. This file will probably be too large to email, so you'll need to use a Dropbox or Google Drive, One Drive or some sort of file share account. 

Alternatively, you can work with support, provide them access to your DaySmart account and they can download the data here for you. 

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After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.