OLR - Client Registration & Sign-up Info
Matching existing customers to OLR accounts
When an existing customer signs up for an OLR/Client Portal account, the system uses the following information to check for an existing record inside of Kennel Connection. The code determines whether someone already exists in LA is by checking: 1) ...
New user registration with an OLR booking
Please note that while this details a NEW Client registration, existing user registration is very similar. If user chooses "Existing Client", when they type in their personal information and click register, it will search your KC database for those ...
Managing your existing users OLR accounts and blocking access
In some cases you may need to manage your OLR users accounts. Some instances may be: Customer may have forgotten their password but when using the "forgot password" link it's saying their email is invalid. In this case, you can check to see which ...
Inactive client registration for OLR
Sometimes you might have clients that have not been to your facility in some time and may be marked as inactive. If these clients signup for OLR, as long as they use some form of matching info (First, last, phone, email) it will still locate their ...
Client registration approval list
If you have the option to require approval for existing and/or new client registrations to Live Access, you will need to monitor the pending list and approve/deny/edit the registrations as they come in. From Live Access, click Online Reservations ...
Onboarding your customers to Client Portal/OLR
With a new software, comes some new tasks. If you're going to be using the Client Portal side of the software, you'll need to have your customers signup. There are multiple ways to accomplish this. Choose what best works for you and/or your ...
Managing your customers Client Portal accounts
There may be times where your customers that have signed up for Client Portal forget their passwords, incorrectly enter their email address during signup or need to be denied access to OLR or removed from the system. All this can be managed from your ...
Recent Articles
Multilocation - Employee User types
When adding employees, you are able to set different levels, depending on what access is needed. User Type Manager: This means the managers can change Multilocation & Client Portal settings, and view/add/change employees. User Type Front Desk: This ...
Multilocation - Adding employees and setting up Access rights
The employee setup in Kennel Connections allows you to: Set up security levels Designate employees as bathers, groomers, and so on. Give each employee individualize access rights. Set schedules Make employees commission-able Click on Setup, ...
Multilocation - Setting up commissions
You are able to set services and products to be commissioned, assign employees and generate a commission total for each employee. Click on Setup, Employees. Click on Commission. There is an overall rate, 35% in this example. And there are rates for ...
Multilocation - Access Rights explained
You are able to use Access Rights to allow or prevent employees from using a feature. If the box is checked, the employee has access. General List Setup - This allows employees to access Setup, Lists. They will be able to add new feedings, ...
Cloud - Access Rights explained
You are able to use Access Rights to allow or prevent employees from using a feature. If the box is checked, the employee has access. General List Setup - This allows employees to access Setup, Lists. They will be able to add new feedings, ...