Managing your existing users OLR accounts and blocking access
In some cases you may need to manage your OLR users accounts. Some instances may be:
- Customer may have forgotten their password but when using the "forgot password" link it's saying their email is invalid. In this case, you can check to see which email address they used when they signed up OR if there is a typo. You can make changes to this email address to resolve issues.
- Customer cannot complete the "forgot password" option on their own. In here you can send the password reset email to them. This will send them an email where they can click a link to create a new password.
- You need to block someone from using the OLR system. You can come here and uncheck the "Active" check box to stop their OLR access.
- You need to delete someone's OLR account. NOTE! If in the very rare case you have to delete a client account in KC desktop, you must come in here and also delete their OLR account if they had one.
Login to your Live Access and click on OLR Settings. Click on Manage Clients. Then search for the client in questions to see the available options.
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