Managing your existing users OLR accounts

Managing your existing users OLR accounts and blocking access

In some cases you may need to manage your OLR users accounts. Some instances may be: 


  • Customer may have forgotten their password but when using the "forgot password" link it's saying their email is invalid. In this case, you can check to see which email address they used when they signed up OR if there is a typo. You can make changes to this email address to resolve issues.

  • Customer cannot complete the "forgot password" option on their own. In here you can send the password reset email to them. This will send them an email where they can click a link to create a new password.

  • You need to block someone from using the OLR system. You can come here and uncheck the "Active" check box to stop their OLR access.

  • You need to delete someone's OLR account. NOTE! If in the very rare case you have to delete a client account in KC desktop, you must come in here and also delete their OLR account if they had one. 


Login to your Live Access and click on OLR Settings. Click on Manage Clients. Then search for the client in questions to see the available options. 



    • Related Articles

    • Managing your customers Client Portal accounts

      There may be times where your customers that have signed up for Client Portal forget their passwords, incorrectly enter their email address during signup or need to be denied access to OLR or removed from the system. All this can be managed from your ...

    • Configuring Client Portal registration & OLR settings

      Client Portal/OLR gives you options to configure how you'll allow your clients to register and create appointments. You'll want to view and set any necessary settings for your business before deploying the Client Portal.  From the Live Access side, ...

    • Onboarding your customers to Client Portal/OLR

      With a new software, comes some new tasks. If you're going to be using the Client Portal side of the software, you'll need to have your customers signup. There are multiple ways to accomplish this. Choose what best works for you and/or your ...

    • Adding a Client Portal/OLR link to your business website

      To add a link to your business website so your clients have quick access to the Client Portal, you can simply hyperlink some page text or a button on a page or your main site menu to redirect your clients either on same page or in a new tab to your ...

    • New user registration with an OLR booking

      Please note that while this details a NEW Client registration, existing user registration is very similar. If user chooses "Existing Client", when they type in their personal information and click register, it will search your KC database for those ...