Online Booking
PawLoyalty - Setting up new customer profile and waivers for online widget
To allow new clients to create an account through the online widget, click on PawLoyalty, Administration. Click on Policies. Check the box to allow new customers to create accounts. Scroll down and click Update. Next, click on Administration, New ...
PawLoyalty - Services are missing from the online booking widget
To add/edit/remove services available on the online widget, click on PawLoyalty, Administration. You'll want to enable these for existing clients and new clients. Click the options you'd like clients to be able to choose when making an online ...
PawLoyalty - Client cannot add multiple pets in the online booking widget
Only new clients are able to add pets through the online booking widget. Existing clients need to contact the business and have them add the new pets. When adding multiple pets through the online widget, you need to hit 'Add to your lists of pets' ...
PawLoyalty - User cannot log into Online Booking portal
If a client cannot log into the Online Booking portal, it's most likely the incorrect email address. Confirm that info with the client. You can also login as the client to verify it works. Another reason might be that the user is going to the wrong ...
PawLoyalty - Setting up Online Booking
To setup your online reservation system, click on Pawloyalty, Administrative. Click on Customer Widget. Click on Generate Code. Copy this code onto your website, named Booking Reservations, for example. Please note: These appointments are not ...
Recent Articles
PawLoyalty - Setting up Extras
To setup add-ons or Extras, click on PawLoyalty, Administration. Click on Services. Scroll to the bottom and click on Extras. Check the box and add the name you want to display on appointments. Add a price for each weight class or the same price if ...
Employee column on Calendar
You can now view each employee's schedule on the calendar. Click on Grooming, Calendar. Click on Groomer (circled in red). Then it will show a column for each groom (circled in blue) with their list of appointments for the day.
Hello-Groom: Adding blocked time
To set Blocked time, click on Grooming, Calendar. Right click on a day and hit Add Blocked Time. Choose the employee, date, times and add a reason if desired. The blocked time will display if you have the calendar sorted to that employee. If you make ...
Blocked time for Grooming in Live Access
To set Blocked time, click on Grooming, Calendar. Right click on a day and hit Add Blocked Time. Choose the employee, date, times and add a reason if desired. The blocked time will display if you have the calendar sorted to that employee. If you make ...
Setting OAuth2 authentication for Gmail
Gmail now requires OAuth2 authenication before you can send emails through Kennel Connection. To set this option, you'll need to install version 7.13.10. Go to www.KennelConnection.com and click on Support, Request KC Install & Update. You will ...
Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...
SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...
Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
Boarding - Charge by run rate
When you book pets into multiple runs for their boarding stays, you have two options when it comes to charging for those runs. One is to charge by the run rate. If you choose this option, KC will charge for each run's rate and there will be a ...
Duplicate board appointments
There may be times when you have duplicated board appointments. This is either caused by duplicate runs or duplicate run sizes. To fix this, click on File, Lists, Runs. Click on the option "Show runs marked as deleted". It will display a list in red. ...