PawLoyalty - User cannot log into Online Booking portal
If a client cannot log into the Online Booking portal, it's most likely the incorrect email address. Confirm that info with the client. You can also login as the client to verify it works.
Another reason might be that the user is going to the wrong URL address. Confirm this info.
If you are still having an issue, please contact Support@SoftwareConnectionLLC.com or 1-888-486-4343 option 2.
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PawLoyalty - Setting up Online Booking
To setup your online reservation system, click on Pawloyalty, Administrative. Click on Customer Widget. Click on Generate Code. Copy this code onto your website, named Booking Reservations, for example. Please note: These appointments are not ...PawLoyalty - Services are missing from the online booking widget
To add/edit/remove services available on the online widget, click on PawLoyalty, Administration. You'll want to enable these for existing clients and new clients. Click the options you'd like clients to be able to choose when making an online ...PawLoyalty - Client cannot add multiple pets in the online booking widget
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To allow new clients to create an account through the online widget, click on PawLoyalty, Administration. Click on Policies. Check the box to allow new customers to create accounts. Scroll down and click Update. Next, click on Administration, New ...PawLoyalty - Disable Online Bookings
When you are ready to turn off OLR through PawLoyalty, click on PL and Administration. You'll need to do these steps for Current Customer Services in Widget and New Customer Services in Widget. Uncheck all of the options and hit Save. Next, click on ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.