PawLoyalty - Extending the calendar

You are able to book appointments up to 13 months in the future for PawLoyalty. 

Please note:  This may take several minutes to update.

To extend the calendar, click on PawLoyalty logo, Schedule.

Click on Update hours.

Put in your hours and Save.  This will extend your calendar for 13 months.  

Please note:  It may take up to 5 mins for the calendar to update.

You will not see the updated dates on this screen.

You can make an appointment and verify the calendar extends out 13 months.

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After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.