Multilocation | Emails | Knowledge Base

Emails
Multilocation - Cancelled appointments and cancellation emails
To cancel an appointment, click on the menu, Cancel. To view cancelled appointments on the schedule, click on Setup, System Options, Global tab and check 'Track cancelled reservations'. This setting must be set for each location. Cancelled ...
Multilocation - Confirmation emails
Confirmation emails are sent as soon as you make the appointment. IMPORTANT: Kennel Connection also has the option to send confirmation text messages. Please contact Sales for more information. Sales@SupportConnectionLLC.com or 1-888-486-4343 option ...
Multilocation - Welcome email
You can set KC to send welcome emails when creating new client records. KC will send the email once you hit Save on a new client record. These settings must be set for each location. Click on Setup, Business info, Emails tab. Scroll down to Welcome ...
Multilocation - Configuring Kennel Connection to send emails
Emails must be configured for each location. Click here for directions if you use a Gmail address. To configure Kennel Connection to send email, click on Setup, Business Info. Click on Email. This information comes from your email provider. If you ...
Multilocation - Setting Kennel Connection to use Gmail
Email settings must be entered for each location. To use Gmail settings in Kennel Connection, click on Setup, Business Info. Enter your Gmail address. Click on the Email tab. In the outgoing server, put smtp.gmail.com Choose Authentication type: ...

Recent Articles
Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...
Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Multilocation - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Live Access - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Cloud - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...

Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...
SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...
What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...
Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
Boarding - Charge by run rate
When you book pets into multiple runs for their boarding stays, you have two options when it comes to charging for those runs. One is to charge by the run rate. If you choose this option, KC will charge for each run's rate and there will be a ...

Emails