Multilocation - Confirmation emails
Confirmation emails are sent as soon as you make the appointment.
IMPORTANT: Kennel Connection also has the option to send confirmation text messages. Please contact Sales for more information. Sales@SupportConnectionLLC.com or 1-888-486-4343 option 1.
Please note: Confirmation emails only apply to new appointments. If you are modifying an appointment, the confirmation email will not be resent.
Settings must be enabled for each location.
Click on Setup, Business Info, Email tab.
You set these options for each module, Boarding, Grooming, Daycare and Special Services.
Check the first checkbox, 'Send appointment confirmation email'.
You can enable any of the other options as needed.
The three boxes are so you can add any additional information for your clients. Examples would be if you want to include your cancellation policy or give your pickup/dropoff times.
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After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.