Boarding
Cloud - Boarding Primary Services
You can create multiple types of boarding, called Primary Services, that have their own prices and are independent of the run assigned the appointment. You can also setup multipet pricing. To enable Boarding Primary Services, click on Setup, System ...Cloud - Run Cards vs Kennel Cards
You have two different types of cards to run for boarding pets. The Kennel Card gives the options for three different sizes (8.5x11, 4x6 and 3x5). Depending on the size you choose, it will display warnings, notes, vaccine dates, feedings, meds, ...Cloud - Miscelleanous Settings, Extra Charges Settings, Discounts Settings
You can set KC to charge extra or give a discount based on drop-off or pickup times for Boarding. Click on Setup, System Options, Boarding tab. In order for this to work, Adjust in/out time on pet check in/out must be checked. Click on Boarding ...Cloud - Total Days Boarded report
The Total Days Boarded report gives you a count of how many Days or how many Visits pets had during a date range. You can print for a specific pet, or print for all pets by choosing Names A - Z. Days - Will list all pets in order of the longest ...Cloud - Occupancy reports
There are several Occupancy reports for boarding. Please note: In order for these reports to pull data for past and future dates, the settings must be correct in Setup, System Options, Boarding. In this section circled in blue, the 1st and 3rd ...Cloud - Move pet report
If there is no run available for the entire date range of an appointment, you are able to piece together runs to accommodate their stay. The Move Pet report lets you know when pets need to be moved to the new run. Click on Run Glance to learn how to ...Cloud - Kennel cards
There are three sizes of kennel cards, with different amounts of information. 8.5x11: 4x6: 3x5:Cloud - Boarding log - Arrival/Departure reports
The Boarding log report will give you a list of pets arriving and departing for the date. It will not include pets in the middle of their stay. If you'd like to print a list of all pets on the schedule, print Reports, Occupancy, Roll Call report. You ...Cloud - Run transfer
You are able to easily move pets through the run glance. You can move for their entire stay in one screen and can choose if you want to move all pets of the family to the same runs. Click on Boarding, Run Glance. Details will display if you hold your ...Cloud - Boarding warnings
You can add a general warning that will display for all appointments and a boarding warning specific to Boarding appointment. Open the pet card. Add the general warning here. Click on the Boarding tab and add a warning here. These warnings will show ...Cloud - Boarding packages
You can create a boarding package and KC will count it down. Creating packages Click on Setup, Packages, Boarding Packages. Click on New Item to begin. Enter the code, name (this will show on the invoice), Cost and how many days/nights are in the ...Cloud - Multipet board rates by runs
You have the option to set multipet pet rates for runs so that you can offer discounts to pets of the same family. Click on Setup, Lists. Click on Run Sizes. For each run size, enter rates for up to 5 pets. Rate is for the 1st pet. Hit Save after ...Cloud - Multipet board rates by weight class
You can set KC to charge by weight for boarding. You also have the option to set multipet rates. First, click on Setup, System Options, Boarding tab. Check the box for "Charge by pet weight" There is also an option called "Show adjust run rate ...
Recent Articles
Cloud - Customer login seems connected to a duplicate or incorrect account
When your existing users signup for a Client Portal account, there is logic that connects them to their existing account inside Kennel Connection. In some rare cases, you may have a duplicate record for a client and it may connect to the wrong one. ...Cloud - AI Engine for Grooming services
Kennel Connection's AI Engine lets you create rules to apply to Grooming services that will add an additional fee to the appointment and invoice. These can be set by temperament, coat condition, mat level, breed, size and so on. Click here to learn ...Cloud - Daycare Primary Services
You can create multiple types of Daycare, called Primary Services, that have their own prices. You can also setup multipet pricing. To enable Daycare Primary Services, click on Setup, System Options, Global. Check the box for 'Enable advanced ...Cloud - Boarding Primary Services
You can create multiple types of boarding, called Primary Services, that have their own prices and are independent of the run assigned the appointment. You can also setup multipet pricing. To enable Boarding Primary Services, click on Setup, System ...Error: Message Failed to Send - Email Errors When Sending from Live Access
When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the MyKCApp.com email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...
Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...PawLoyalty - Extending the calendar
You are able to book appointments up to 13 months in the future for PawLoyalty. Please note: This may take several minutes to update. To extend the calendar, click on PawLoyalty logo, Schedule. Click on Update hours. Put in your hours and Save. This ...Cloud - Payment options: Split payments, partial payment, using credits
Split Payments You are able to split payments on an invoice, paying part with cash and part with a credit card, for example. Here is a $391.10 invoice that the client wants to pay $100 in cash and $291.10 on a credit card. Click Save Invoice and Pay. ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.