Troubleshooting
'Violation of law' error when running cards or doing refunds
When running a credit card or doing a refund, you may get an error Violation of law. This error means that the credit card company blocked the transaction because there is a problem with the account. The customer will need to call their issuing bank. ...
Credit Card Processing Troubleshooting Guide (Tenerum)
If you are unable to process credit cards and you're using Tenerum, please complete the steps in this guide to attempt to resolve the issue. Section 1: Error: Cannot find API Tenerum.net Section 2: Error: 9999 Validation error upon request Section ...
Cannot find API Tenerum.net
*Tenerum processing only. If you are processing using the Tenerum integration with Kennel Connection and you encounter an error when running a transaction that states: Unhandled exception has occurred - cannot find API tenerum.net" This means that ...
PayGuardian: Transactions are not showing in CC Management screen or with Chosen Payments
For PayGuardian users only: If you ever have the issue where you are running credit cards and getting a successful message but no transactions show in CC Management and no transactions are coming through to Chosen Payments, do the following steps. ...
Error 9999 Validation error upon request
If you ever encounter a validation error like shown here: It could mean that you have not selected your Tenerum device in system options/local OR it's been cleared out. Please navigate in Kennel Connection to File, System Options, Local tab. At ...
CC processing error 5008 Terminal not active
Tenerum Processing only. If you're using integrated CC processing with Kennel Connection and you receive a 5008: Terminal not active error when trying to process payment ore retrieve stored CC data, it means your device ID is incorrect or a recent ...
Solving general chip reader device issues
Solving general chip reader device issues If you're experiencing any issues with the chip reader such as error messages on the device screen or inside Kennel Connection, slow processing or similar, you'll want to do the following: 1. Verify your ...
Recent Articles
Multilocation - Employee User types
When adding employees, you are able to set different levels, depending on what access is needed. User Type Manager: This means the managers can change Multilocation & Client Portal settings, and view/add/change employees. User Type Front Desk: This ...
Multilocation - Adding employees and setting up Access rights
The employee setup in Kennel Connections allows you to: Set up security levels Designate employees as bathers, groomers, and so on. Give each employee individualize access rights. Set schedules Make employees commission-able Click on Setup, ...
Multilocation - Setting up commissions
You are able to set services and products to be commissioned, assign employees and generate a commission total for each employee. Click on Setup, Employees. Click on Commission. There is an overall rate, 35% in this example. And there are rates for ...
Multilocation - Access Rights explained
You are able to use Access Rights to allow or prevent employees from using a feature. If the box is checked, the employee has access. General List Setup - This allows employees to access Setup, Lists. They will be able to add new feedings, ...
Cloud - Access Rights explained
You are able to use Access Rights to allow or prevent employees from using a feature. If the box is checked, the employee has access. General List Setup - This allows employees to access Setup, Lists. They will be able to add new feedings, ...