'Violation of law' error when running cards or doing refunds

When running a credit card or doing a refund, you may get an error Violation of law.

This error means that the credit card company blocked the transaction because there is a problem with the account.  The customer will need to call their issuing bank.  Once the bank says the account is good, you can run the card again.  

• Related Articles

• Credit Card Processing Troubleshooting Guide (Tenerum)

  If you are unable to process credit cards and you're using Tenerum, please complete the steps in this guide to attempt to resolve the issue.  Section 1: Error: Cannot find API Tenerum.net Section 2: Error: 9999 Validation error upon request Section ...

• Getting started with integrated credit card processing (Tenerum)

  Tenerum Processing Only Welcome to your new integrated CC processing with your Kennel Connection software! Please view the below to get started. Note that processing credit cards or storing credit cards requires the chip reader device. Until you ...

• Running a credit card transaction while using Tenerum

  Tenerum processing only. Running a transaction in Kennel Connection.  If you've never used integrated CC processing before in Kennel Connection, you'll be used to seeing the options to choose a type of Credit Card but not actually process one.  When ...

• Installing a Credit Card Patch for Tenerum

  Welcome to Kennel Connection's Integrated Credit Card Processing! If you're viewing this article, odds are you've received your hardware and you're ready to get started! The first step will be to download and install the CC data into your KC software ...

• CC processing error 5008 Terminal not active

  Tenerum Processing only.  If you're using integrated CC processing with Kennel Connection and you receive a 5008: Terminal not active error when trying to process payment ore retrieve stored CC data, it means your device ID is incorrect or a recent ...