Financials
Cloud - Grooming packages
You can create Grooming packages and Kennel Connection will count them down. You can create a package for Groom, Nails, Bath, Other Groom. For this article, we will create a Nail Trim package. Click on Setup, Packages, Grooming packages. Click on Add ...
Cloud - Other Packages
Other Packages lets you setup packages for any product or service in Kennel Connection and they will count them down as the pet is invoiced for their stay. Click on Setup, Packages, Other Packages. Click Add New Item. Click the Select button. Choose ...
Cloud - Package revenue
You can create categories for packages so you can get a revenue total for each package or each package type. Click on Setup, Inventory, Categories. Hit Add New Item and add the category. You can create a separate category for each package type, 10 ...
Cloud - Special rates: Holidays, peak season and daily rates
You are able to add Special Rates for each module. This is an additional rate that you charge pets for Sunday stays, for example, or for Peak Season appointments. Click on Setup, Lists. Click on Special Rates. Enter your rates for each module. You ...
Cloud - Setting up and Using Text to Pay
You are able to send a link to clients that lets them pay invoices before they pick up their pets, allowing for a faster checkout process. Your clients will do all the heavy lifting. You just click to send the link. Your client can pay one invoice or ...
Cloud - Creating invoices/taking payments
This document will show you how to invoice appointments, take payment, create a cash sale or retail invoice, and how to store a credit card on file. Invoicing appointments You can invoice appointments from several screens. On the dashboard or ...
Cloud - Refunds/returns and Voids
Voids Voids are done on credit card transactions that have not batched out yet. Say you ran a credit card today and either it was on the wrong client, or the client didn't want to use that card or for any reason you want to get rid of it, you will ...
Cloud - Using deposits/credits
You are able to add credits to the client's account or add a deposit to the appointment screen and use that to pay an invoice. To add a credit, go to the client card and click on Financials. Click on Add a Credit. Enter the amount and hit Pay. Choose ...
Cloud - Payment options: Split payments, partial payment, using credits
Split Payments You are able to split payments on an invoice, paying part with cash and part with a credit card, for example. Here is a $391.10 invoice that the client wants to pay $100 in cash and $291.10 on a credit card. Click Save Invoice and Pay. ...
Recent Articles
Cloud - Default services
On the pet card, you are able to add default feedings, medications and exercises so that they load onto every appointment made for this pet. This is a great time saver if the pet gets the service every time. Important: If you add/modify/delete ...
Live Access - Default Services
On the pet card, you are able to add default feedings, medications and exercises so that they load onto every appointment made for this pet. This is a great time saver if the pet gets the service every time. Please note: Default services will load ...
PawLoyalty - Using Custom Icons
Custom Icons allows you to flag accounts and quickly see information by viewing an icon. For example, you can set an icon to alert you about an arthritic pet, a client who has special instructions, a pet who has food allergies, and so on. Click on ...
PawLoyalty - Using report cards
Click on PawLoyalty, Administration. Click on Report Cards. This is where you setup the content that is available to be added on report cards. Click Configure on the module you want to edit. Add title and subjects. Add subjects that you can create ...
PawLoyalty - Disable Online Bookings
When you are ready to turn off OLR through PawLoyalty, click on PL and Administration. You'll need to do these steps for Current Customer Services in Widget and New Customer Services in Widget. Uncheck all of the options and hit Save. Next, click on ...