Grooming Calendars & Schedules
Hello-Groom: Adding blocked time
To set Blocked time, click on Grooming, Calendar. Right click on a day and hit Add Blocked Time. Choose the employee, date, times and add a reason if desired. The blocked time will display if you have the calendar sorted to that employee. If you make ...
Hello-Groom - Marking days as closed, holiday, vacation, or peak season
You can mark days as closed, holiday, vacation, other or Peak Season. This will alert your employees so they can continue making the appointment or not. It will mark days in Online Reservations as closed so clients cannot choose these days. Click on ...
Hello-Groom Waitlist
Hello-Groom offers a waitlist schedule. There may be times where you're fully booked but might want to add a client to the waitlist in case anything opens up. During the appointment creation, you can opt to "add to waitlist" which will add this ...
Hello-Groom Grooming Schedule Overview
The grooming schedule is a more traditional style schedule for those of you who prefer this layout. This schedule has a few of the same features as the calendar such as breed and groomer color coding and the groomer availability search. Click the ...
Hello-Groom Grooming Calendar Overview
The grooming calendar allows many different views & options making life easy for scheduling and reviewing! View all groomers at a time or select individuals. View by shop, mobile or all. Assign colors to breeds and to groomers for easy color-coded ...
Recent Articles
Live Access - Payment options: Split payments, partial payments, using credits
Split Payments You are able to split payments on an invoice, paying part with cash and part with a credit card, for example. Here is a $391.10 invoice that the client wants to pay $100 in cash and $291.10 on a credit card. Click Save Invoice and Pay. ...
Live Access - Creating invoices/taking payments
This document will show you how to invoice appointments, take payment, create a cash sale or retail invoice, and how to store a credit card on file. Invoicing appointments You can invoice appointments from several screens. On the dashboard or ...
Live Access - Using deposits/credits
You are able to add credits to the client's account or add a deposit to the appointment screen and use that to pay an invoice. To add a credit, go to the client card and click on Financials. Click on Add a Credit. Enter the amount and hit Pay. Choose ...
Live Access - Refunds/Returns and Voids
Voids Voids are done on credit card transactions that have not batched out yet. Say you ran a credit card today and either it was on the wrong client, or the client didn't want to use that card or for any reason you want to get rid of it, you will ...
Cloud - Grooming packages
You can create Grooming packages and Kennel Connection will count them down. You can create a package for Groom, Nails, Bath, Other Groom. For this article, we will create a Nail Trim package. Click on Setup, Packages, Grooming packages. Click on Add ...