Hello-Groom - Day marking

Hello-Groom - Marking days as closed, holiday, vacation, or peak season

You can mark days as closed, holiday, vacation, other or Peak Season.  This will alert your employees so they can continue making the appointment or not.  It will mark days in Online Reservations as closed so clients cannot choose these days.  

Click on Grooming, Calendar.



On the month view, click in this red rectangle where the date is.  It will show a box called "Click to set status".  Click on that box.



You will be able to choose the status needed.  



Holiday:  Employees will get a popup that this day is marked as Holiday and ask if they want to make the appointment anyway.  



Vacation:  Employees will get a popup that this day is marked as Vacation and ask if they want to make the appointment anyway.



Other:  Employees will get a popup that this day is marked as Other and ask if they want to make the appointment anyway.



Peak Season:  Employees will get a popup that this day is marked as Peak Season and ask if they want to make the appointment anyway.  



Business closed:  Employees will get a popup that this day is marked as Closed and ask if they want to make the appointment anyway.  This will also mark the business closed for Online Reservations.  Your client does not see that you're closed.  The dates will be grayed out so the client cannot choose them as a drop-off or pickup date.



In Online reservations, the date will be grayed out.  In our example, the 11th is marked as Business Closed and the 12th is marked as Grooming closed.



Grooming closed:  This works the same way as Business closed.  




    • Related Articles

    • Hello-Groom - Setting up and using Text to Pay

      You are able to send a link to clients that lets them pay invoices before they pick up their pets, allowing for a faster checkout process. Your clients will do all the heavy lifting. You just click to send the link. Your client can pay one invoice or ...
    • Hello-Groom - Business Info

      The Hello-Groom business info section allows you to add important business info such as address and tax settings, operating hours, email settings and more.  Navigate to the setup menu item and choose Business Info.  Business Info Tab The first tab ...
    • Hello-Groom - Configuring Hello-Groom To Send Email

      Configuring Hello-Groom To Send Email To configure Hello-Groom to send email, you'll need to go to Setup>Business Info>Email: You will then need to look up the SMTP Server settings for your specific email account. If you are using a Gmail account, ...
    • Hello-Groom OLR Notices Setup

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  OLR Notices setup ...
    • Hello-Groom SMS/Text Messaging Setup & Usage

      SMS Setup & Usage Fully unlimited two-way text and picture messaging is a paid add-on for Hello-Groom. Please click HERE to begin the signup process. If you have already signed up for the SMS add-on, let's get started! Part 1. Setup & Configuration ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.