Kennel Connection Support | Swell

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Swell customer engagement setup
https://www.swellcx.com/ Note that if you have multiple Kennel Connection workstations, the below steps only need to be completed on one machine. If you have joined up with Swell and need to send your data from Kennel Connection to Swell via API, ...

Recent Articles
Multilocation - Employee User types
When adding employees, you are able to set different levels, depending on what access is needed. User Type Manager: This means the managers can change Multilocation & Client Portal settings, and view/add/change employees. User Type Front Desk: This ...
Multilocation - Adding employees and setting up Access rights
The employee setup in Kennel Connections allows you to: Set up security levels Designate employees as bathers, groomers, and so on. Give each employee individualize access rights. Set schedules Make employees commission-able Click on Setup, ...
Multilocation - Setting up commissions
You are able to set services and products to be commissioned, assign employees and generate a commission total for each employee. Click on Setup, Employees. Click on Commission. There is an overall rate, 35% in this example. And there are rates for ...
Multilocation - Access Rights explained
You are able to use Access Rights to allow or prevent employees from using a feature. If the box is checked, the employee has access. General List Setup - This allows employees to access Setup, Lists. They will be able to add new feedings, ...
Cloud - Access Rights explained
You are able to use Access Rights to allow or prevent employees from using a feature. If the box is checked, the employee has access. General List Setup - This allows employees to access Setup, Lists. They will be able to add new feedings, ...

Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...
SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...
What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...
Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
Boarding - Charge by run rate
When you book pets into multiple runs for their boarding stays, you have two options when it comes to charging for those runs. One is to charge by the run rate. If you choose this option, KC will charge for each run's rate and there will be a ...

Kennel Connection Support | Swell | Knowledge Base