Live Access and Client Portal FAQs
What's the best way to bring my existing Kennel Connection clients into Client Portal?
We thought you may ask this, here you go! Onboarding your customers to Client Portal/OLR
What types of files can I upload?
If you or your clients are trying to upload images or documents to Live Access or Client Portal, here is what file types are allowed: { "png", "jpg", "jpeg", "pdf", "doc", "docx", "xls", "xlxs", "txt", "zip" }; If you need assistance on uploading, ...
My Live Access says host computer is offline or cannot communicate. How do I fix this?
For Live Access to work, the computer you have it installed on (usually your host/server computer) must be powered on and have constant Internet connection. We strongly discourage the use of Wi-Fi due to it's instability. If your host is hardwired to ...
Is there a way to get to the pet card from the appointment screen?
Of course! From inside an appointment screen, simply click on the pets name at the very top to jump to the pet card.
Is there a way to get from the client card from the pet card?
Sure! Simply click the owners name at the very top of the pet card and it will take you right to the client card.
Is there a quick way to view next or previous days on the Dashboard from a mobile device?
Yes! when you're on the dashboard screen on a mobile device, simply swipe left or right to view the previous or next day.
Is there a quick way to view Help articles from Live Access?
If you're signed into Live Access, help is a click away! Look down to the bottom left corner of your Live Access menu. You'll see a help icon. Click that button to see the Live Access & Client Portal Knowledgebase. Use the instant search to search ...
How do I put the Client Portal link on my website?
This is an important question and here's the answer! Adding a Client Portal/OLR Link to Your Business Website
How can I open another page in Live Access without leaving the Dashboard?
For something like this, the easiest way is to use the browsers native "new tab" ability. Simply right mouse click on the link you wish to open like "view appointment" for example and choose "open link in new tab" or similar. When you're done, save ...
How can I get Live Access to look like an app on my phone?
Good questions. We didn't develop an actual iPhone or Android app for this as all that does is create multiple projects that all do the same thing and introduce another level of complexity that's simply not needed these days. Live Access is fully ...
How can I enforce login restrictions for my employees?
Good question. Please see this article for information: How to set access restrictions for your Live Access users
Can my employees see their schedules on Live Access?
Yes! Currently they can login to Live Access, click on User Tools and then My Details. This will bring up the schedule options. They can click last week, this week or next week and their schedule will display on the screen. Few things to note ...
Can I change the info that shows at the top of the pet card?
Sure! Click the little gear icon in the upper right and choose what you want or do not want to be displayed. Note that you can do the same thing on client cards.
How does an existing client link to their already existing client card in Kennel Connection?
Good question! We've made it nice and easy for existing clients to signup on their own. When the client goes to your client portal page for the first time, (Example: https://demo.mykcapp.com/clientlogin) they will click the "register now" option at ...
What do the Employee options like manager and employee mean?
Good question! User Type Employee: This means the employee has no access to settings for Live Access & Client Portal. (We recommend anyone who does NOT need the ability to change your business settings in Live Access & Client Portal be set as type, ...
What makes this Live Access different than other fully hosted software?**
Thought you would never ask! This is the part that we love talking about as so much time and thought went into this. With other fully hosted cloud software, your database is out of your control hosted in a datacenter along with the software. While ...