What types of files can I upload?
If you or your clients are trying to upload images or documents to Live Access or Client Portal, here is what file types are allowed: { "png", "jpg", "jpeg", "pdf", "doc", "docx", "xls", "xlxs", "txt", "zip" };
If you need assistance on uploading, please visit this link: Uploading documents or other files to client & pet cards
You may or may not want your own clients to have the ability to upload documents from the Client Portal. You can configure this option by going to Live Access, clicking the Online Reservations menu item, choose "Use and Registration." Then in the Client Page Settings you can choose to hide the documents tab for your clients. Unchecked means it's available to them.
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Uploading pictures and documents to Live Access
Just like in Kennel Connection desktop you can add files/documents to client or pet cards. Supported file types are: .png, .jpg, .jpeg, .doc, .docx, .xls, .xlxs, .txt, .zip From inside Live Access open a client or pet card and click the documents or ...Upload documents through Client Portal
There is an option to allow clients to upload documents through client portal. They can either upload to a pet record or their client record. To enable this, click on Online Reservations, Use & Registration and scroll to the bottom. Hit Save Changes ...New documents uploaded notifications
If you would like to receive email notifications when your clients upload new documents from their client portal, simply navigate in your Live Access to Online Reservations, OLR Settings, General tab, Email Settings tab and enable the "document ...Error when manually updating Live Access files
If you ever need to manually update your Live Access files because the auto-sync is not working and you get this error in the command update window: Running update checks...please wait Last updated date/time: 1/1/2000 12:00:00 AM Checking and ...Live Access files are out of sync
Please use this guide only if directed to by tech support. Important: Please look at the bottom of your Kennel Connection Desktop software at the version. If it does not show 7.07.19 or newer, please update your Kennel Connection desktop software to ...