How can I enforce login restrictions for my employees?

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  There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...

• Adding employees to Live Access part 2 - Bulk import

  There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...

• How to set access restrictions for your Live Access users

  In some cases you may want to set access restrictions for your employees so maybe they cannot login during certain times or cannot login from certain IP addresses and what not. Simply click on User Management on the left hand menu and choose Access ...

• Suspending or blocking employees from Live Access

  At any time you can suspend or block employees from logging in to Live Access.  As a manager or admin login to Live Access.  On the menu, click Manage, user list.  Locate the employee you wish to suspend or block and click the edit pencil.  In the ...

• Can my employees see their schedules on Live Access?

  Yes! Currently they can login to Live Access, click on User Tools and then My Details. This will bring up the schedule options. They can click last week, this week or next week and their schedule will display on the screen.  Few things to note ...

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For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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