Adding a client

Adding a client

To add a client, click on File, New Customer.


You are required to enter a first and last name, but all other information is optional.  


You can add up to 5 phone numbers.  Click here for instructions on setting up the phone labels.


Adding a client


You are able to attach a picture to the client card.  Click here for instructions.


Click here for instructions on adding a pet.


On the General Information tab, you can add warnings, set up text messaging, add notes and attach documents.


Click here for info on warnings.


Click here for instructions on setting up text messaging.


Click here for instructions on adding documents.


Adding a client


The Financial tab will track invoices/receipts for that client.


Click here to learn about Discounts.


Click here to learn about Deposit Requirements.


Adding a client


The Packages tab lets you sell packages to the client.  You can sell packages for any module.


Click here for info on Boarding packages.


Click here for info on Daycare packages.



    • Related Articles

    • Prospective clients

      There is a Prospect button on the right side of the client card. Once you check the box, to get a list of prospective clients, click on Reports, Lists, Prospect List.  
    • Adding new clients in Live Access

      There are two ways to add new clients that have not visited your business before from the Live Access system.  Either by clicking "Add" on the left hand menu and choosing "New Client" OR: Open your client explorer and click the plus sign (+) in the ...
    • Viewing inactive clients on client explorer

      You can make clients inactive by opening the client record and hitting Edit. Scroll to the bottom and check the box for Inactive. Make sure to hit Save. To view your inactive clients, click on the Gear on the Client Explorer. Click the box for ...
    • Client merge utility

      You can merge client records together.  This will move all pets and all invoices/receipts to one card.  It will delete the client record that you're merging from. There is no option to merge pet records together.  You can make one inactive to keep ...
    • Adding a Client Portal/OLR link to your business website

      To add a link to your business website so your clients have quick access to the Client Portal, you can simply hyperlink some page text or a button on a page or your main site menu to redirect your clients either on same page or in a new tab to your ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.