Adding & editing phone number fields

Adding & editing phone number fields **

Adding & editing phone number fields

 

You are able to add up to 5 phone numbers to a client's card.



First, go to File, System Options, Global tab and setup the label for each field.

 

 

Next, open the client card and enter the numbers.

 



For all modules, on the appointment screen, if you right click on the appointment, the menu will display the first three phone numbers.



Please note:  If you add a number to a client's record while the schedule is opened, refresh the schedule to get the number to display.

 


    • Related Articles

    • Auto-formatting phone numbers for new clients

      If you would like to have the system auto-format the phone numbers that new clients enter when registering through the Client Portal, navigate in Live Access to OLR settings, General and choose the hyphenated option and click save. This way if a ...
    • Adding a client **

      Adding a client To add a client, click on File, New Customer. You are required to enter a first and last name, but all other information is optional. You can add up to 5 phone numbers. Click here for instructions on setting up the phone labels. You ...
    • Auto assign confirmation numbers to appointments

      To auto assign confirmation numbers for appointments, click on File, System Options, Global tab. Check the box highlighted below and hit OK when done. If you want to include the confirmation number in the confirmation email, click on File, Business ...
    • Adding a booking without having an existing customer record **

      Adding a booking without having an existing customer record You are able to add appointments for new clients without first creating a customer file. Click the Add button on the schedule. Click the New button. You must fill in the owner's last and ...
    • Adding a pet **

      Adding a pet To add a new pet, you must first add the client. Click here for instructions. On the client card, Pets tab, hit Add pet. You are only required to enter a pet name. All other info is optional. A full birthday is required as it is needed ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.
    Please view support agreement for more information