Completing a return without an associated invoice or after batch

Completing a return without an associated invoice or after batch

*Tenerum processing


Important! If you have an invoice associated with the original transaction, you should use the standard invoice return process found here: Processing a credit card refund/return


If you need to complete a return but have already batched out or do not have an associated invoice, you can access the return function through Account, CC Management. Click View and then at the bottom click the "Return/Credit" tab. Enter in the amount and click Return. The CC device will ask to insert or swipe the card the return is going back on to. 


Returns can go back onto any card. It does not matter if it's the original one or not. 



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