Completing a refund on a credit/deposit with CC processing
*Tenerum CC processing.
There may be times where you need to refund a deposit/credit that was paid via CC. Here are the steps:
In the top menu of Kennel Connection, click accounting and choose receipts.
Locate the pre-payment/credit in the receipt list that you want to refund and click it once so it's selected. Then click the modify button.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/65003406919/original/6bTsBUOuYGbSS-ZzCQt5JDUw5-xU8nNZug.png?1608128091)
In the modify receipt window, verify all information and choose the refund button.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/65003407580/original/iHeWvigNmwgtuhuv28AK3UllSU8dBFZQMA.png?1608129312)
You will see a message pop up asking you if you're sure you want to refund the deposit. Once you click YES, the CC device will light up and require a card to be inserted. Insert or have customer insert the card and follow device prompts.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/65003407475/original/uzg4asN7eo2N70km06V-kuO_yG5YTXLDSQ.png?1608129096)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/65003407558/original/6gIKoLgLn-isOMe_qMQQsTZhLJugTAsvTA.png?1608129254)
Refunded deposit tickets will show the refund as -dollar amount in red font.
Click OK to close the ticket. Refund is complete.
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