Run glance starting day

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• Run glance

  The Run Glance shows you all appointments booked into runs. You can sort it by All appointments or by specific modules. The appointments will be color coded based on arrival and departure times, checked in/out status, if it's a training appointment, ...

• Mixed color on the run glance

  The mixed color on the Run Glance does not indicate there are different family pets staying in the same run.  The mixed color is for pets arriving and departing at different times.  So, if a pet is arriving and another is departing; if a pet is ...

• Live Access - Run transfer

  You are able to easily move pets through the run glance. You can move for their entire stay in one screen and can choose if you want to move all pets of the family to the same runs. Click on Boarding, Run Glance. Details will display if you hold your ...

• Boarding log

  The boarding log gives you a report of what pets are arriving and departing for the day.  You can click the print button on the Boarding schedule or Reports, Boarding, Boarding log. You can print the report by last name, pet name, run number, in date ...

• Boarding long term discounts

  You have the option to set up long term discounts for boarding stays. Click on File, Discount/Loyalty setup. Click on Boarding, Long Term tab. Set your options on the screen below.  You can enter up to 3 discounts. This is a tiered system.  KC will ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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