Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice through this view and click to send the Text to Pay link.
Compact View - This view is a compacted display, so as many appointments as possible display on the screen without needing to scroll.
On this initial view, you are able to see pet's photo, icons, package information, dates/times and status of the appointment.
There is a count at the top to quickly see how many of each appointment is scheduled for the day.
There are different tabs so you can quickly filter the appointment list as needed.
All pets - All appointments on the schedule for today for Boarding, Grooming, Daycare.
Arrivals - Only pets that are due to check in today
Checked In - Pets that have been checked in.
Departures - Only pets that are due to checkout today for Boarding.
Checked out - Pets that have been checked out.
Waitlist - Displays waitlist appointments
Cancelled - Displays cancelled appointments
You are able to enable/disable columns. For example, if you do not use images, you can hide that field. Click on the Gear and check/uncheck the options.
You are able to add filters to what appointments display. Click on More.
Sort by - Choose how the appointment display, by pet name, by client name, by service and so on.
Icons - If you'd like to show only appointments with specific icons (example: only appointments for pets who have expired vaccines), click on the icon(s) to choose.
Confirmation - Display all appointments, or only confirmed or not confirmed appointments.
Client Status - Display all appointments or only appointments for new clients (this is their first appointment).
Package - Display all appointments or only those on a package, with an expired package or no package.
Once you choose your options, hit Apply to update the dashboard to display the correct appointments.
If you'd like to display all appointments, click Clear Filter on this screen.
Click on the arrow to display the menu. Here you can edit the appointment, print the groom card, add belongings, create the invoice and so on.
Click on the dots or click on the appointment to expand it. This allows you to see information related to the client and pet, packages and so on.
Appointment - This tab shows information related to this appointment, including assigned run, add-ons like departure services and other services, their feeds, meds and exercises.
Invoice - Click to Generate the invoice.
If an invoice has been generated, you can click View to send the Text to Pay link.
IMPORTANT: The Text to Pay feature allows your clients to pay their invoice before picking up their pet. It's a great way to streamline the checkout process and to decrease the time a client has to wait in your lobby to pickup his pet. Please contact 1-888-486-4343 option 1 if you'd like to enable this feature. Click here to learn more about Text to Pay.
The screen will show if the Text to Pay link has been sent.
The screen will show if the Text to Pay link has been paid.
Pet - This displays information related to the pet, such as warnings and vaccinations. You can also click the View button to go into the pet card to add/edit information.
Client - This displays information related to the client including contact info.
Warnings - This display pet, client and groom warnings.
Notes - These are from the Additional Notes tab on the pet card.
Comfortable View - This view expands the columns for easier viewing.
Classic View - This is a simple view and shows pet/client name, displays icons and has appointment date information. It doesn't have the additional features that the Compact and Comfortable view has.
Related Articles
Hello-Groom Main Dashboard Overview
Hello-Groom's main dashboard can show you a lot of info in one space! The dashboard is separated by three tabs. Awaiting Arrival, Checked-In & Checked Out. This allows you to view clients that have not arrived yet, pets that are checked in and pets ...Hello-Groom - Advanced groom services
Advanced groom services lets you have multiple different types of Bath, Groom, Nails and Other Groom services. You are able to add them as the primary service to the appointment instead of as an add-on Other Service. The name will display on the ...Hello-Groom Waitlist
Hello-Groom offers a waitlist schedule. There may be times where you're fully booked but might want to add a client to the waitlist in case anything opens up. During the appointment creation, you can opt to "add to waitlist" which will add this ...Hello-Groom Logging in to Hello Groom
To login to Hello-Groom, you must have an account created already. If you do, you'll have your own custom URL such as https://happypets.myhellogroom.com . Please navigate to that site on your computer or mobile device and you'll be brough to your ...Hello-Groom - Creating invoices and taking payments
To create an invoice for a groom appointment click the '...' button on the Dashboard or Grooming schedule and click Generate invoice. This screen will appear. It will automatically choose the appointment(s) for today for this pet and any sibling ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.