Main Dashboard Overview

Hello-Groom Main Dashboard Overview

Hello-Groom's main dashboard can show you a lot of info in one space!

The dashboard is separated by three tabs. Awaiting Arrival, Checked-In & Checked Out. This allows you to view clients that have not arrived yet, pets that are checked in and pets that have already checked out and gone home. 

The search field can search for any text on that dashboard such as first name, last name, groomer name, appointment times and more. It will filter as you search. Use the drop-down field to sort your dashboard based on a view you prefer. 

The appointment icons contain info from the appointment or about the pet/client. Simply hover your mouse or tap for info. 

Click the "Groom" button to access the appointment or use the (...) menu over to the right for more options. 

For mobile clients (blue van) if they have an address listed on their account, you can simply tap the address from your smartphone to activate your native GPS app and be on your way. 






The notification icon in the upper right will alert you to new online reservation appointments, new client signups, new SMS messages (if add-on is being used) and more. 


    • Related Articles

    • Hello-Groom - Dashboard views

      You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...

    • Hello-Groom Waitlist

      Hello-Groom offers a waitlist schedule. There may be times where you're fully booked but might want to add a client to the waitlist in case anything opens up. During the appointment creation, you can opt to "add to waitlist" which will add this ...

    • Hello-Groom Adding a Groom Appointment

      There are a few ways to make appointments from Hello-Groom. 1. From the left-hand menu, expand the Grooming option and click the "Make Appointment" button. This will open the "Make New Appointment" window where you can search for the client, select ...

    • Hello-Groom - Custom Menu Setup

      You are able to create your own custom menus, hiding items you don't need and sorting items in order of importance. You are able to add sub-menu items as a main entry item for easier access. You can add as many menus as needed. You can create menus ...

    • Hello-Groom - Advanced groom services

      Advanced groom services lets you have multiple different types of Bath, Groom, Nails and Other Groom services. You are able to add them as the primary service to the appointment instead of as an add-on Other Service. The name will display on the ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.