Logging in to Hello Groom

Hello-Groom Logging in to Hello Groom

To login to Hello-Groom, you must have an account created already. If you do, you'll have your own custom URL such as 
https://happypets.myhellogroom.com . Please navigate to that site on your computer or mobile device and you'll be brough to your login screen. 

Enter your username  and your password to access your Hello-Groom account. 




If you use the Client Portal and Online Reservations and your clients accidentally end up at this login screen, they can click the "Are you a pet owner? Click here to login" link and they will be directed to your client portal link. 

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    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.