You can choose how you want appointment approval/confirmation emails to send. 

To set this option up, login to your Hello-Groom, and go to Online Reservations and open the OLR Settings menu item. 

Under the Grooming tab, at the bottom there is an "Email Settings" section. Scroll down and locate the Appointment Approval Emails. You'll have three options:

• Follow Setup, Business Info, Email, Confirmation email settings and send from there if it's setup. This option will use your already configured email settings from your business info/email settings and confirmation settings to send the emails. Many will have already been using this option and will want to continue with it. It will also use your email address in the email settings tab as the "From" address like you're used to. If you choose this option but do not have email setup or confirmation emails turned on in Setup, business info/email, nothing will be sent. 
  
  
• Send no email. This option does exactly what it says. No email's will be sent at all for OLR confirmations.
  
  
• Send an email from Live Access with the following text. This option will use the Live Access email system to send a custom message that you can either leave as the default or customize yourself. NOTE that these emails will come from "NoReply@myhellogroom.com If you want to include an email address they can reply to, you can include it in the custom message. 

            Please note the following in the custom message: 

            [[ClientName]] inputs the name of the client making the OLR

            [[Module]] inputs the module name (Grooming)

            [[PetNames]] inputs the pets names that are part of that OLR

            [[AppointmentDate]] inputs the appointment dates for that OLR

Don't forget to save your settings.