Cloud - No Shows

Cloud - No Shows

You are able to mark Boarding, Daycare and Groom appointments as No Shows by opening the appointment and checking the No Show box.



To get a report, click on the module, Reports, No Shows.  For boarding, the date range must include the check-in date of the appointment.


    • Related Articles

    • Cloud - Setting up your options for Boarding, Grooming, Daycare and Special Services

      This document will explain the features of the Boarding, Grooming, Daycare, and Special Services modules and how you setup your options. Boarding Runs - You can assign runs, rooms, kennels, or cage to each boarding appointment. Kennel Connection will ...

    • Cloud - Daycare packages

      You can sell daycare packages to both the clients and his pets. You are able to setup full and half day packages. Step 1: Set your parameters. Click on Setup, System Options, Daycare tab. If you are going to use half day packages, check the box for ...

    • Cloud - Daycare Primary Services

      You can create multiple types of Daycare, called Primary Services, that have their own prices. You can also setup multipet pricing. To enable Daycare Primary Services, click on Setup, System Options, Global. Check the box for 'Enable advanced ...

    • Cloud - Report cards

      You can send personalized report cards for Boarding, Daycare and Special Service appointments. They can be sent via email or SMS text. Please contact sales if you'd like to get SMS 2-way unlimited texting. 1-888-486-4343 option 2 or email ...

    • Cloud - Daycare warnings

      You can add a general warning that will display for all appointments and Daycare warnings that will only display for daycare appointments. Open the pet card and add a general warning here. Click on the Daycare tab and add a warning here. The warning ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.