Multilocation - Pet pictures rotated incorrectly when viewing through Kennel Connection
Kennel Connection does not have any control over the layout of pictures, whether they are landscape or portrait. Androids and iPhones have known issues of pictures showing sideways even if they look correct in their thumbnail.
If you are taking landscape pictures and they are showing portrait, try taking the picture the other way or you may need to rotate the picture in the Windows photo viewer, and then save the picture to the Pix folder on your main computer/server. You could also try taking pictures with a digital camera.
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After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.