Audit trail for appointments

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• Audit Trail sorting

  You are able to sort the Audit Trail by action, module and employee for a specific date range and print a report based on your parameters. Please note: You must have security enabled for the Audit Trail to list all actions done in the program. If you ...

• Strange names show in Audit Trail

  If you notice strange names showing in Utilities, Audit Trail, it is because instead of logging into Kennel Connection, the employee bypassed the login screen.  When this happens and you have security enabled, KC will record the name of the computer ...

• Adding individual employees to Live Access

  There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...

• Adding employees to Live Access part 2 - Bulk import

  There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...

• Sending appointment list to employees

  You can email a list of their appointments to your employees for Grooming, Petsitting, 1-1 Training and Special Services. You must configure Kennel Connection send emails. Click here for details. Click on File, Employees. Each employee must have ...

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For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.