Knowledge Base
Kennel Connection Support
Helpful articles for Kennel Connection and related KC software.PawLoyalty Support
Articles related to the PawLoyalty software.
Recent Articles
PawLoyalty - Setting up Extras
To setup add-ons or Extras, click on PawLoyalty, Administration. Click on Services. Scroll to the bottom and click on Extras. Check the box and add the name you want to display on appointments. Add a price for each weight class or the same price if ...Employee column on Calendar
You can now view each employee's schedule on the calendar. Click on Grooming, Calendar. Click on Groomer (circled in red). Then it will show a column for each groom (circled in blue) with their list of appointments for the day.Hello-Groom: Adding blocked time
To set Blocked time, click on Grooming, Calendar. Right click on a day and hit Add Blocked Time. Choose the employee, date, times and add a reason if desired. The blocked time will display if you have the calendar sorted to that employee. If you make ...Blocked time for Grooming in Live Access
To set Blocked time, click on Grooming, Calendar. Right click on a day and hit Add Blocked Time. Choose the employee, date, times and add a reason if desired. The blocked time will display if you have the calendar sorted to that employee. If you make ...Setting OAuth2 authentication for Gmail
Gmail now requires OAuth2 authenication before you can send emails through Kennel Connection. To set this option, you'll need to install version 7.13.10. Go to www.KennelConnection.com and click on Support, Request KC Install & Update. You will ...
Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...Boarding - Charge by run rate
When you book pets into multiple runs for their boarding stays, you have two options when it comes to charging for those runs. One is to charge by the run rate. If you choose this option, KC will charge for each run's rate and there will be a ...Duplicate board appointments
There may be times when you have duplicated board appointments. This is either caused by duplicate runs or duplicate run sizes. To fix this, click on File, Lists, Runs. Click on the option "Show runs marked as deleted". It will display a list in red. ...
Remote Support
If you are working with a Software Connection agent and they have asked you to join a remote session, please click the button below to join a remote session.
Do not use this tool if you are not working directly with a Software Connection agent.