After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does
NOT consist of one of the following, please email
support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.
Recent Articles
Cloud - Customer login seems connected to a duplicate or incorrect account
When your existing users signup for a Client Portal account, there is logic that connects them to their existing account inside Kennel Connection. In some rare cases, you may have a duplicate record for a client and it may connect to the wrong one. ...
Cloud - AI Engine for Grooming services
Kennel Connection's AI Engine lets you create rules to apply to Grooming services that will add an additional fee to the appointment and invoice. These can be set by temperament, coat condition, mat level, breed, size and so on. Click here to learn ...
Cloud - Daycare Primary Services
You can create multiple types of Daycare, called Primary Services, that have their own prices. You can also setup multipet pricing. To enable Daycare Primary Services, click on Setup, System Options, Global. Check the box for 'Enable advanced ...
Cloud - Boarding Primary Services
You can create multiple types of boarding, called Primary Services, that have their own prices and are independent of the run assigned the appointment. You can also setup multipet pricing. To enable Boarding Primary Services, click on Setup, System ...
Error: Message Failed to Send - Email Errors When Sending from Live Access
When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the MyKCApp.com email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...