Special Items on the kennel card

• Related Articles

• Kennel cards

  You can print a kennel card for Boarding pets that will list the pet and owner info, vaccine info, feeding/medication/exercise info, and a pet photo, if you have these options enabled. Kennel cards come in three sizes:  8.5x11, 4x6 and 3x5. Click on ...

• Report cards

  All modules in Kennel Connection have Report Cards. In Grooming, the report card is the exam checklist. On the schedules, right click on the appointment and choose Report Card in the drop down menu. There are 4 categories available: Playtime's, ...

• Setting up your options for Boarding, Grooming, Daycare, Training and Special Services

  This document will explain the features of the Boarding, Grooming, Daycare, and Training modules and how you setup your options. A required step is to backup your database regularly. Every day is recommended as it only takes a few seconds to do and ...

• Special Services card

  You can print the Special Services card, which will have all info for that pets appointment(s) for the day.  It will list pet info, contact info, vet info, appointment info and feed/medication/exercises. You can print the report by right clicking on ...

• Disable card/contract printing prompt at checkin

  You can disable the printing prompt for the contract/card at checkin. Click on File, System Options.  Under each module tab, uncheck the box for "Prompt for contract/card at checkin". For boarding, it will say "Prompt for contract/kennel card at ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.