Special booking message in System Options

• Related Articles

• Setting up your options for Boarding, Grooming, Daycare, Training and Special Services

  This document will explain the features of the Boarding, Grooming, Daycare, and Training modules and how you setup your options. A required step is to backup your database regularly. Every day is recommended as it only takes a few seconds to do and ...

• Multipet booking feature

  The multipet booking feature lets you make appointments for more than one pet of the same family at the same time, saving you time during the booking process. Click on File, System Options, Global tab. Check the box for 'Enable multiple pet ...

• Error: Message Failed to Send - Email Errors When Sending from Live Access

  When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the MyKCApp.com email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...

• Special Services card

  You can print the Special Services card, which will have all info for that pets appointment(s) for the day.  It will list pet info, contact info, vet info, appointment info and feed/medication/exercises. You can print the report by right clicking on ...

• Special Services log

  You can print the Special Services log by last name, pet name, service and time.  You can also opt to print the log for a specific employee. By service:  By pet name: By time: By a specific employee:

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.