Runs - Setting up and using runs**

Click on File, Lists, Run Sizes.

 

You must first set up the different run sizes.  Kennel Connection comes with sizes Small, Medium, and Large.  You can keep those sizes or rename them.

 

If you are adding new sizes, be sure to hit New before typing and Save when done.

 

Choose the Pet Type.

 

You can also set up a rate through this screen.  Rate is for the first pet.

 

If you offer discounts for multiple pets, enter those rates for 1st - 5th pet. 

 

Please note: If you do not enter a multipet rate, KC will charge $0 for those pets on the multipet appointment screen.

 

Click here to learn about multipet board rates by runs.

 

Click here to learn more about multipet board rates by weight class.

 

 

 

 

Next, you need to set up the number of runs you have.  Click on the Runs tab.

 

Please note:  Hit New before entering your new run or you will be overwriting the current run.  Hit Save when done.

 

Runs are grouped together by the first number.  So that run 1 isn't grouped with 11, 12, 13 and run 2 isn't grouped with 21, 22, 23, you'll want to name 1-9 runs as 01, 02, 03.  If you have over 100 runs, name them 001, 002, 003, up to 099.

 

Choose the pet type and run size.  Choosing the run size is what attaches the multiple pet rates.

 

 

 

 

Please note:  You are able to use runs in other modules.  Click here for directions.

 

The next step is to setup your boarding parameters for runs and charging.

 

Click on File, System Options, Boarding tab.

 

Require Run Numbers - If this box is checked, you are required to choose a run number when making an appointment.  If you choose a run that is already occupied, KC will popup a screen asking if you want to choose a different run or use this run anyway.

 

 

 

 

Require run numbers - If you leave this box unchecked, you can still choose a run number but it is not required.  If Require run numbers is unchecked KC will not do a check to see if that run is occupied.

 

To prevent overbooking, you need to tell KC what is the maximum number of cats and dogs you can take.  You will get a popup warning when you are overbooking.

 

 

 

 

 

 

Charge by run rate - If this box is checked, then KC will charge by the run rate.  There will be no option to change the price on the appointment screen.   If you need to adjust the price, you will need to do so on the invoice.  It will list a line item for every run the pet is in.  If a pet stays in 4 runs during their stay, it will list 4 line items for Boarding for each run with each run's rate.

 

 

 

 

 

Charge by run rate - If this box is unchecked, there will be a rate box on the appointment screen.  When you choose a run, KC will populate its rate in the rate box.  However, you are able to adjust the price if needed on this screen.  There will only be one line item on the invoice for the Boarding charge.  If a pet is in runs with different prices, KC will use the rate from the first run.

 

 

 

 

 

 

Please note:  You are able to enter default boarding rates on the pet card.  KC will populate that rate onto the appointment screen.  When you choose a run with a different rate, you'll get a popup message asking if you want to use the run rate instead.

 

 

 

• Related Articles

• Setting up your options for Boarding, Grooming, Daycare, Training and Special Services **

  This document will explain the features of the Boarding, Grooming, Daycare, and Training modules and how you setup your options. A required step is to backup your database regularly. Every day is recommended as it only takes a few seconds to do and ...

• **Getting started using Live Access

  Welcome to the Kennel Connection Live Access Getting Started Guide. Here you'll find some helpful info and some links to knowledgebase articles that will help you get the ball rolling. Many want to know what's different about our Live Access VS other ...

• Merging runs

  When making a board appointment, there is an option to Merge runs.  This allows you to merge two or more runs into one in order to track them on the schedule as a single reservation.  This feature is most commonly used by facilities that have cages ...

• Online Reservations Settings - Boarding

  To start using the OLR system, you'll first want to go through each setting and enable/disable/add/remove or modify what you need to allow your system to run efficiently for your business. Here is a quick overview of the Boarding settings pages.  For ...

• OLR general Boarding settings explained

  Here is an overview of some of the settings for the boarding module.  General Settings Allow clients to make appointments. This option enables or disables the ability for your customers to choose "Boarding" in the OLR system. If you need to turn ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.

Please view support agreement for more information