Multipet board rates by runs
You have the option to set multipet pet rates for runs so that you can offer discounts to pets of the same family.
Click on File, Lists, Run Sizes.
For each run size, enter rates for up to 5 pets. Rate is for the 1st pet. Hit Save after each run size.
Please note: If you do not enter a rate for pets 2 - 5, then KC will charge the first pet rate.
In order for multipet board rates to work, you must book all pets together as part of a multipet booking and you must book them into the same run.
Click here to learn about multipet bookings.
On the appointment screen, choose a run.
Click on the Multipets tab to see the multipet rates.
Related Articles
Multipet board rates by weight classes
You can set KC to charge by weight for boarding. You also have the option to set multipet rates. First, click on File, System Options, Boarding tab. Check the box for "Charge by pet weight" There is also an option called "Show adjust run rate ...Runs - Setting up and using runs
Click on File, Lists, Run Sizes. You must first set up the different run sizes. Kennel Connection comes with sizes Small, Medium, and Large. You can keep those sizes or rename them. If you are adding new sizes, be sure to hit New before typing and ...Daycare multipet rates
You can set multipet rates for daycare bookings under File, Lists, Daycare Rooms or Types. You can set it up for both Full days and Half days. The first pet rate is the Full Day Rate and Half Day Rate. Enter prices for the 2nd - 5th pet. Hit Save ...Merging runs
When making a board appointment, there is an option to Merge runs. This allows you to merge two or more runs into one in order to track them on the schedule as a single reservation. This feature is most commonly used by facilities that have cages ...Boarding - Charge by run rate
When you book pets into multiple runs for their boarding stays, you have two options when it comes to charging for those runs. One is to charge by the run rate. If you choose this option, KC will charge for each run's rate and there will be a ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.