Hello-Groom - Running a transaction on your Clover device
When you send a transaction from Hello-Groom to your Clover device, the device will light up and prompt the customer with the total and ask if they want to tip or skip. If customer will be leaving a tip, they may choose from a prefixed percentage OR they can click CUSTOM TIP and type in their own amount. When done, click "ADD TIP" to proceed.
If skipping, choose SKIP TIP.
Here is an example of entering a CUSTOM TIP: $5.00 was entered.
The next step will be for the customer to confirm the total amount (Transaction price + tip)
Once the amount is confirmed, it will ask the customer to insert card (upper right, vertical insert), tap card on screen (if contactless card) or swipe (across the top horizontally.)
The transaction will now process and advise to remove card.
Depending on card type used, they may see their card type (MC, Discover, Visa, Amex) branding on the screen with a check mark similar to this:
It will then ask for customer to sign and will display approved or other.
The Clover will return to the customer home screen once complete, and your HG software will show the approval and mark as paid. If you have your HG software set to print a Clover receipt on each transaction, a receipt will print out of the Clover as well. To enable/disable Clover printing receipts, please see this article: KC Clover settings.
Related Articles
Hello-Groom - General Clover Help
When using our CardPointe integration for CC processing coupled with a Clover device, you'll need to know a few things about your device including how to set your Clover into what is called "Customer Mode". Not entering customer mode will cause ...Hello-Groom - Printing receipts from your Clover
In some cases you may or may not want to print receipts for your transactions from your Clover. If you would like to print receipts OR if you want to stop it from printing receipts, navigate to: Hello-Groom > Setup > Business Info > Credit Cards ...Hello-Groom - Business Info
The Hello-Groom business info section allows you to add important business info such as address and tax settings, operating hours, email settings and more. Navigate to the setup menu item and choose Business Info. Business Info Tab The first tab ...Hello-Groom Logging in to Hello Groom
To login to Hello-Groom, you must have an account created already. If you do, you'll have your own custom URL such as https://happypets.myhellogroom.com . Please navigate to that site on your computer or mobile device and you'll be brough to your ...Hello-Groom - Refunds/voids
To create a return, click on Financials, View Invoices. Search or find the invoice, click on the arrow and choose Refund/Return. This will show all items on the invoice with Qty (quantity) of 0. Put in the number of items to be returned. Please note: ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.