Running a transaction on your Clover device

Hello-Groom - Running a transaction on your Clover device

When you send a transaction from Hello-Groom to your Clover device, the device will light up and prompt the customer with the total and ask if they want to tip or skip. If customer will be leaving a tip, they may choose from a prefixed percentage OR they can click CUSTOM TIP and type in their own amount. When done, click "ADD TIP" to proceed. 



If skipping, choose SKIP TIP. 

Here is an example of entering a CUSTOM TIP: $5.00 was entered.



The next step will be for the customer to confirm the total amount (Transaction price + tip)




Once the amount is confirmed, it will ask the customer to insert card (upper right, vertical insert), tap card on screen (if contactless card) or swipe (across the top horizontally.)



The transaction will now process and advise to remove card. 





Depending on card type used, they may see their card type (MC, Discover, Visa, Amex) branding on the screen with a check mark similar to this: 



It will then ask for customer to sign and will display approved or other. 






The Clover will return to the customer home screen once complete, and your HG software will show the approval and mark as paid. If you have your HG software set to print a Clover receipt on each transaction, a receipt will print out of the Clover as well. To enable/disable Clover printing receipts, please see this article: KC Clover settings.

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