Clover receipts and tips settings

If you are using the CardPointe CC integration with a Clover there are a couple settings you can control from the KC side.

1. Ability to print or not print Clover receipts. 
   
2. Ability to prompt or not prompt for tips on Clover. 

If you wish to print Clover receipts for every CC transaction, you'll need to enable that feature. 

For Kennel Connection desktop, go to File, Business Info, Credit Card tab. To enable printing, check the box for "print receipts to Clover'. To disable printing, uncheck it. 

*Note that you can also disable the Clover from prompting for tips. If you are a location that does not accept tips, you should disable this option by checking "Disable tip prompt on Clover". 

For KC Cloud or Hello-Groom go to Setup, Business Info, Credit Cards.

IMPORTANT: Please note for Clover receipts, it's all or nothing. If enabled to print, it will print for each transaction. If disabled, nothing will print from the Clover, but you always have the ability to print the receipts from Kennel Connection. 

• Related Articles

• Running a transaction on your Clover device

  When you send a transaction from Kennel Connection to your Clover device, the device will light up and prompt the customer with the total and ask if they want to tip or skip. If customer will be leaving a tip, they may choose from a prefixed ...

• Clover Mini device unboxing and setup

  If you're viewing this article, odds are you just received your new Clover and are looking to get it setup. The below will walk you through this process but please note, if you are new to this CardPointe integration, you should not setup any Clover ...

• General Clover Help

  When using our CardPointe integration for CC processing coupled with a Clover device, you'll need to know a few things about your device including how to set your Clover into what is called "Customer Mode". Not entering customer mode will cause ...

• Tips

  Kennel Connection only lets you add one tip per receipt. If you need to add a tip for multiple employees, you'll need to enter it on the invoice as a line item. Tips on the invoice First, click on File, Inventory, Categories. You can either add one ...

• Refunds/Voids through Cardpointe

  There may be times when you need to refund or void a transaction through cardpointe. For example, if the card was charged twice in cardpointe but only once through Kennel Connection, you will want to refund the 2nd charge through cardpointe as you ...