QuickBooks DirectLink isn't working for deposits/prepayments

QuickBooks DirectLink isn't working for deposits/prepayments

The QuickBooks DirectLink (QBDL) isn’t working for deposits/prepayments, so now you have a large dollar amount in your accounts receivable. 


Each deposit needs to be made once the money is put into QB.  Kennel Connection transfers the receipts, but the receipt itself needs to be ‘deposited’.  In QB, click on Banking, Make Deposits.  This is the responsibility of you and/or your accountant.

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    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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