PawLoyalty - Employee cannot clock in/out
Employees need a login in order to be able to punch in/out. To do this, click on PawLoyalty, Employees.
Click on the employee and click Create Employee Login.
Add their email and password. Then you'll need to set their administration role. Click here to learn what each role can do.
Click Create.
Now your employee will be able to login and clock in/out.
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PawLoyalty - Assigning employees to add on services
When adding an add-on groom service to an appointment, PawLoyalty will assign it to the first employee available that has that service assigned to them. You can change who the service is assigned to by moving the appointment on the Employee Calendar. ...PawLoyalty - Sort order of employees on Employee calendar
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There may be times when you get an error when making an appointment. Some examples are: Object reference not set to an instance of the object No Employees available for service Price has not been set for service String was not recognized as valid ...Employee commission set up
You will go to employee click on the employee name > add/remove service button ( add all services they can be booked for) Change the payment option and value. From the schedule tab you will put in their hours they can work.
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To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
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