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• Projected income report shows $0

  In Reports, Revenue, you are able to print a projected income report for Boarding, Daycare, Grooming, Petsitting and Training.  This report only looks at appointments and uses the rates on the appointment to calculate the numbers.  If the report ...

• Reports showing dots for business name or font error screen

  If you are trying to print reports from KC desktop and part of your header info shows as dots like this: Or you see any errors like this: You are missing the walkway fonts on your machine.  Please close Kennel Connection on that computer and save the ...

• Monthly report

  Boarding, Daycare and Grooming have a monthly report, which will give a count of how many appointments were scheduled for each day of the month. Click on Reports, Boarding/Daycare/Grooming, Monthly report. If you choose Detailed, it will give the pet ...

• Sales report by Vendor

  You are able to run the sales report by vendor.  Click on Reports, Revenue, Sales report. You can either choose All Vendors or click the Select button and choose 1 or more vendors. Please note:  You are able to assign up to three vendors to an ...

• Kennel Connection does not print 2-sided reports

  You have the preferences set for two-sided reports (full duplex mode) under File, Printer Setup, Preferences but Kennel Connection only prints one-sided reports. In Kennel Connection, when you click on File, Printer Setup, the settings here don't ...

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To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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